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Article:
Will VoIP be a Mass Market Product?
By Patrizia
A common thinking
among "Marketing people " is that for every product that
enters the market there must be a path, a target, a need ( real
or created) that decides how the product must enter the consumer's
life, which part of the population is more likely to go for it,
which niche it is going to fill and, most important "...certain
things being stated, something other than what is stated follows
of necessity from their being so." and that is the final issue:
the price.
Depending on
those unavoidable patterns a product is more or less ready for a
certain market.
High technologically
devices, the ones that offer perfect quality and cost a fortune
will target the elitarian market, where the price has not big importance
(on the contrary, if the price would be lower than what certain
people can afford, the product wouldn't reach them) since it means
luxury.
When a product
ceases to be luxury and begins to be a need, then the mass market
is ready. The product can enter 60% of consumers' lives, reach easily
a good upgrade in the percentage and become " The New Product
of the year 200....".
Let's consider
the VoIP market.
Prior to recent
theoretical work on social needs, the usual purpose of a product
invoked individual (social) behaviors. We now know that these assumptions
are not completely wrong.
Wrong would
be NON considering them.
In systems where
many people are free to choose between many options, a small subset
of the whole offer will get a disproportionate amount of traffic
(or attention, or income), even if no one of the system actively
work towards such an outcome. This has nothing to do with moral
weakness, selling out, or any other psychological explanation. The
very act of choosing, spread widely enough and freely enough, creates
a power law distribution.
Now, thanks
to a series of breakthroughs in network theory by researchers we
know that power law distributions tend to arise in social systems
where many people express their preferences among many options.
We also know that as the number of options rise, the curve becomes
more extreme. This is a counter-intuitive finding - most of us would
expect a rising number of choices to flatten the curve, but in fact,
increasing the size of the system increases the gap between the
#1 spot and the median spot.
In other words:
give to the people the choice among desktop phones and mobile phones
and the majority will choose what they think more convenient, in
spite of the cost of the service.
In a way the
cost of the service is the only left advantage in favour of the
fixed telephony.
If the price
was the same the desktop phones would disappear from the life of
the average consumer (mass market consumer).
To see how freedom
of choice could create such unequal distributions, consider a hypothetical
population of a thousand people, each picking their favorite way
of telecommunication. One way to model such a system is simply to
assume that each person has an equal chance of liking each kind
of telephony. This distribution would be basically flat - most kind
of telephony will have the same number of people listing it as a
favorite. A few will be more popular than average and a few less,
of course, but that will be statistical noise. The bulk of the telephony
will be of average popularity, and the highs and lows will not be
too far different from this average. In this model, neither the
quality of the voice, the availability, the design of the device
nor other people's choices have any effect; there are no shared
tastes, no preferred genres, no effects from marketing or recommendations
from friends.
This is the
mass market of VoIP as dreamed and forecasted by most hardware producers.
People would
choose VoIP in spite of the fact that the systems are not intercommunicating,
the available phones are just desktop phones, most of the population
doesn't have a "Flat rate DSL" and some do not even have
a decent connection, (just one " UP to...) and just because
VoIP means cutting cost.
They have a
few wrong assumptions:
Most of the
people want to save calling internationally
Most of the
people will use a cheap Flat rate connection
Most of the
people know how to handle a computer or a network, and so solve
all the eventual problems that could arise.
But they do
not consider that:
Most people
call locally and just a few once in a while internationally.
Most of the
people do not have a cheap flat rate Internet
Most of the
people are not IT experts.
Besides people's
choices do affect one another. If we assume that any kind of telephony
chosen by one user is more likely, by even a fractional amount,
to be chosen by another user, the system changes dramatically.
If Robert (our
average mass market consumer) likes to have a phone in his pocket,
available mostly anywhere, it is very likely that Mary would like
the same.
Is VoIp ready
for the "Mass Market"?
The answer could
be No and Yes.
What would VoIP
offer more than the existing several choices?
Price. Telephone
calls would be completely free of charge among two IP phones ( and
that believe me is a GREEEEAT THING when you try it)
The never enough
considered satisfaction to be able to ref..ck who f..cked us for
many years...
What would VoIP
telephony need to be #1 spot in the curve?
A reliable PORTABLE
Phone that doesn't need millions of Hot Spot's to work.
A reliable,
cheap flat rate internet connection anywhere for everybody.
If ONE could
put these patterns together, THEN VoIP would really have the chance
to be #1.
See my website:
http://www.worldonip.com or contact me patrizia@worldonip.com
About The Author
Patrizia is
an ebooks publisher. See also http://www.easymediabroadcast.com
patrizia@worldonip.com
Article Source:
http://EzineArticles.com/
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